Refund & Returns Policy

At Beauty Icon, your satisfaction is our top priority. We take pride in the quality of our beauty products and aim to ensure a smooth shopping experience.

If you’re not fully satisfied with your purchase, please review our policy below.

 

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1. Eligibility for Returns

· Returns are accepted within 7 days of receiving your order.

· Items must be unused, unopened, and in their original packaging.

· For hygiene and safety reasons, we cannot accept returns on opened or used cosmetics, skincare, or personal care products — unless they arrived damaged, faulty, or incorrect.

 

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2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Please contact us within 48 hours of delivery at support@beautyicon.com.pk with your order number and clear photos of the issue.

2. Once verified, we will offer either a replacement, store credit, or a full refund (including delivery costs, if applicable).

 

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3. Refund Process

· Once your return is received and inspected, you’ll receive an email confirming approval or rejection.

· Approved refunds will be processed within 7–10 business days to your original payment method.

· Please note that delivery charges are non-refundable unless the return is due to an error on our part.

 

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4. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return and place a new order.

 

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5. Non-Returnable Items

· Sale, promotional, or discounted products are final sale and cannot be returned unless defective.

· Gift cards, samples, or free promotional items are not eligible for refunds.

 

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6. How to Initiate a Return

Please email support@beautyicon.com.pk with:

· Your full name

· Order number

· Reason for return

· Product photos (if damaged or faulty)

Our team will respond within 2 working days with the next steps.